Roles & Permissions

By using roles & permissions you can control your staff members. Permissions are predefined and you can create roles according to your requirement and assign permissions to that role. Each staff member must have a role. So that staff member access to that part of application which is assigned in his Role. To create a role following below steps :

• Go to Settings → Roles & Permissions
• Create New Role and assign permission
• You can create many roles according to your requirement using permissions for e.g. Call Center Manager, Calling Agent etc.
• Admin Role is predefined and can not be deleted.