Maintenance

You can create and manage maintenance tasks from the Maintenance submenu in the sidebar. The submenu consists of four modules:

1. Maintenance Categories
2. Maintenance Requests
3. Maintenance Assignments
4. Asset Maintenance Logs

Maintenance Categories

Maintenance Categories classify different types of maintenance work. You can create categories from the Maintenance -> Maintenance Categories page.

To create a new category, fill the following fields:

• Name, enter the category name (required).
• Description, add details about the category.
• Is Active, enable or disable the category (required).

Maintenance Requests

Maintenance Requests are raised by residents or staff for repair or maintenance work. You can create requests from the Maintenance -> Maintenance Requests page.

To create a new request, fill the following fields:

• Category, select the maintenance category (required).
• Requested By, select the user raising the request (required).
• Apartment, select the apartment if applicable.
• Asset, select the asset if applicable.
• Title, enter a clear title for the request (required).
• Description, add details about the issue.
• Status, select Open, Assigned, In Progress, Resolved, Closed or Cancelled.
• Requested At, enter the request date (required).
• Resolved At, enter the resolution date.

Maintenance Assignments

Maintenance Assignments track which staff member is assigned to a maintenance request. You can create assignments from the Maintenance -> Maintenance Assignments page.

To create a new assignment, fill the following fields:

• Maintenance Request, select the request (required).
• Assigned To, select the staff member (required).
• Assigned By, select who is assigning (required).
• Assigned At, enter the assignment date (required).
• Expected Completion At, enter the expected completion date.
• Completed At, enter the actual completion date.
• Status, select Assigned, Accepted, In Progress, Completed or Reassigned.
• Notes, add additional details.

Asset Maintenance Logs

Asset Maintenance Logs record maintenance activities performed on assets. You can create logs from the Maintenance -> Asset Maintenance Logs page.

To create a new log, fill the following fields:

• Asset, select the asset (required).
• Reported By, select the user who reported the issue.
• Issue Title, enter the issue title (required).
• Issue Description, add details about the issue.
• Maintenance Cost, enter the cost of maintenance.
• Reported At, enter the report date (required).
• Resolved At, enter the resolution date.
• Status, select Reported, In Progress or Resolved (required).
• Notes, add additional details.