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Orders ​

View and manage all restaurant orders from all channels. Navigate to Orders → Orders for complete order management.

Orders - List Page

Overview ​

The Orders module displays all orders from POS, website, mobile app, and QR code ordering. This is the complete order history and tracking system.All order are displayed in two formats as Tables format and Grid format, you can switch them clicking on toggle button on top right of the list page.

Orders - List Page

Order List View ​

Columns:

  • Order Number: Unique order ID
  • Customer: Customer name
  • Table: Table number (dine-in)
  • Order Type: Dine-In, Takeaway, Delivery
  • Items: Number of items
  • Total Amount: Order value
  • Status: Pending, Confirmed, Preparing, Ready, Served, Paid
  • Payment Status: Unpaid, Paid, Refunded
  • Date & Time: Order timestamp

Order Status Flow:

  • Pending: Order placed, awaiting confirmation
  • Confirmed: Order confirmed, sent to kitchen
  • Preparing: Kitchen working on order
  • Ready: Food ready, awaiting delivery/pickup
  • Served: Delivered to customer
  • Paid: Payment completed
  • Completed: Order fully finished
  • Cancelled: Order cancelled

Filters:

  • Date range
  • Order type
  • Status
  • Payment status
  • Customer
  • Table

Tabs:

  • All Orders: Complete list
  • Today: Today's orders
  • Pending: Orders awaiting action
  • In Progress: Active orders
  • Completed: Finished orders

Viewing Order Details ​

Click View to see complete order information:

Orders - View/Edit Details

Customer Information: Name, phone, email, address (delivery)

Order Details: Order number, date/time, order type, table number, waiter assigned

Items Ordered: Item name, quantity, price, variants, add-ons, special instructions

Pricing: Subtotal, discount applied, tax, delivery/packaging charges, grand total

Payment: Payment method, payment status, transaction ID, amount paid

Status History: Timestamps of status changes, who updated status, order lifecycle tracking

Orders - Payment Page

Managing Orders ​

Edit Order: Can edit pending orders only, add/remove items, change quantities, update special instructions

Update Status: Move order through workflow, mark as preparing, ready, served, kitchen and serving staff coordinate

Cancel Order: Cancel with reason, refund if paid, notify customer, kitchen stops preparation

Reprint: Reprint KOT for kitchen, reprint receipt for customer, reprint delivery note

Refund: Process full or partial refunds, select refund reason, specify refund amount, update payment status

Orders - View/Edit Details ​

Order Types ​

Dine-In Orders ​

  • Customer eating at restaurant
  • Assigned to specific table
  • Payment usually after meal
  • Can split bills
  • Table cleared after payment

Takeaway Orders ​

  • Customer picks up food
  • No table assignment
  • Payment before or at pickup
  • Packaging charges apply
  • Estimated ready time provided

Delivery Orders ​

  • Delivered to customer address
  • Assign delivery executive
  • Track delivery status
  • Delivery charges apply
  • Customer receives SMS/notification

QR Code Orders ​

  • Customer orders via table QR code
  • Appears in POS for confirmation
  • Auto-assigned to scanned table
  • Payment can be online or at table

Order Analytics ​

View order insights:

  • Total orders by period
  • Average order value
  • Popular items
  • Peak order times
  • Order type distribution
  • Payment method breakdown

Best Practices ​

Real-Time Updates: Update order status in real-time, helps coordinate between kitchen and service, customers track online orders

Clear Communication: Note special requests clearly, flag allergies prominently, communicate delays to customers

Accuracy: Verify order details before confirming, double-check customer information, ensure correct table assignment

Timely Completion: Monitor order preparation times, alert kitchen if delays, update customers proactively

Payment Tracking: Verify payment before closing order, reconcile daily, track unpaid orders

Customer Service: Respond to order issues quickly, process refunds fairly, follow up on complaints

Order Notes

Use order notes to record important information: "Customer's birthday - add candle", "Regular customer - extra attention", "Complained about last order - ensure perfect quality"

Cancellations

Only cancel orders when absolutely necessary. Frequent cancellations indicate menu inaccuracies or inventory problems. Track cancellation reasons to identify issues.